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Frequently Asked Questions
Here you'll find answers to basic questions about the site and troubleshooting some common issues.
About It's Minnesotan
What is It's Minnesotan and who created it?
It's Minnesotan is an online marketplace where you can buy and sell anything that is handmade or personally created right here in Minnesota.Read more about It's Minnesotan, our mission and the people who make it happen:
Will you email me about updates to the site and other interesting tidbits?
Only if you ask us to! We have a mailing you can sign up for if you'd like to receive regular newsletters from It's Minnesotan. You can unsubscribe at any time and we promise never to share your email address with a third party.
Registering & Login How do I get started on It's Minnesotan?
Welcome! The first step is registration. Just click the Register lady at the top right of the site to get started. You need a valid email address, a unique username and a password. You will also need a valid Paypal account to list and sell your items. Usernames can only be numbers and letters; no funky characters or spaces are allowed. U can use both upper and lowercase letters; usernames are not case-sensitive.
Sellers, be careful when choosing your username because it will also be your shop name! If you want to be a seller, we also require that you have a valid pay-pal account. Your PayPal account name is usually the email address you use to set it up. Since It's Minnesotan is an e-commerce site, all buyers and sellers must be over the age of 18 (or have parental permission and supervision).
Can I change my username?
Usernames on It's Minnesotan cannot be changed. For this reason, please pause and consider your username carefully.
You can't login if your account is not active. When you first registered with It's Minnesotan, we send you a confirmation email. This should have your user name and password on it. Keep it in a safe place!
You might also be mistyping your password. Make sure CAPS LOCK is off. If you still can't login, follow the link on the login page to reset your password.
Where is my confirmation email? I don't think I got one!
Check your junk mail folder. It may have ended up in there. To prevent this in the future, you can add contactus@itsminnesotan.com to your address book or safe list. In extreme cases you might have to turn off SPAM filters.
I can't remember my password, what should I do?
If you cannot remember your password, just click on the reset password link on the login page. It's Minnesotan will email a temporary number that you can use to sign in with. You can change your password back to something you can remember by going to: Your It's Minnesotan > Account Info > Change password.
I can't remember my username, can I still login?
If you've forgotten your username, click the link on the right side of the login page. As long as you enter the email address you used to sign up for an account,we can send you an email with your username.
If I forgot my username and/or password and/or email address, what can I do?
In this case, you'll need to email support@itsminnesotan.com and ask for help. Keep in mind we'll need some way for you to prove ownership of the account. If you've lost all your information, you'll have to register anew.
Account Info
How do I change my password?
If you're able to login to It's Minnesotan, go to Your It's Minnesotan > Account Info, and you can change it there by following the on screen instructions.
If you cannot remember your password, just click on the reset password link on the login page. It's Minnesotan will email a temporary number that you can use to sign in with. You can change your password back to something you can remember by going to: Your It's Minnesotan > Account Info > Change password.
How do I change the email address for my It's Minnesotan account?
You need to login to It's Minnesotan and go to Your It's Minnesotan > Account Info, then follow the "view or change my account information" link.
How do I change my mailing address?
Login to It's Minnesotan and go to Your It's Minnesotan > Account Info, and follow the link on that screen.
How do I change the billing information?
Login to It's Minnesotan and go to Your It's Minnesotan > Account Info, and follow the link on that screen.
How do I delete my It's Minnesotan account?
Are you sure? If you really want to, please email us support@itsminnesotan.com to request this, and we'll do it for you.
Can I close my account to start a new one?
We can close the account for you so that you can open a new one, but you will need to use a different email address and none of your information will be carried over. For security reasons usernames and emails can't be reused once they are in our system. Please contact support@itsminnesotan.com if you would like to close your account.
Can I have more than one account?
Yes, though we don't encourage it, and there are special rules for holding multiple accounts. Please see the DOs and DON'Ts for more info.
Site Features
You can use multiple terms in a search to narrow down the results. You can also use special operators. Using NOT or the minus sign (-) in front of a word will exclude that term from your search. You can use % as a wildcard operator to search when you only know part of a term. For example, using "sellers: usernames" on the drop-down menu and searching for "%love" will return results for all shops with the word "love" somewhere in the name.
If there's a category we've missed, we'll be glad to hear your reasons for adding. We have deliberately kept the top-level categories broad and general.
I have an idea to make It's Minnesotan better, would you like to hear it?
We are always looking for new ideas and improvements. You can also email your suggestions to us at feedback@itsminnesotan.com.
Site Abuse
Where can I find It's Minnesotan's rules?
It's Minnesotan's rules are outlined in the Terms of Use (which is a legal agreement for using the site) and in the DOs and DON'Ts of It's Minnesotan.
How do I report a violation of It's Minnesotan's rules?
You may send an email to abuse@itsminnesotan.com. We take all such matters seriously and act on them promptly.
More Help
I didn't find my answer here. Where else can I get help?
Check out these other resources:
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